Choosing the right IP telephone service provider can be a challenge, especially with so many options out there. Each business has its own needs, so what works for one might not work for another. In this article, we've picked the top IP telephone service providers for 2023, focusing on ease of use, features, and practicality for businesses. Whether you're a small business or a large enterprise, this guide will help you find a VoIP service that fits your requirements.
Key Takeaways
- RingCentral is known for its all-around performance and cloud-based PBX platform, making it a solid choice for businesses of all sizes.
- 8x8 offers a cost-effective VoIP solution with multiple communication methods, making it ideal for small businesses.
- GoTo Connect combines VoIP and messaging with video conferencing, offering excellent call routing and reporting features.
- Vonage stands out for its superior audio quality and is a great option for mobile use.
- Dialpad excels in virtual meetings and integrates artificial intelligence for enhanced communication.
1. RingCentral
RingCentral is a top choice for businesses looking for a comprehensive VoIP solution. It offers a wide range of features and equipment options that can meet the needs of various small businesses. Setting up the service and onboarding employees is quick and easy, making it a convenient option for many.
RingCentral provides local and toll-free business numbers, unlimited calling across the U.S. and Canada, and high-quality audio and video conferencing. Some standout features include interactive voice response (IVR), advanced call handling, and internet faxing. The service also supports multimedia messaging service (MMS) and short messaging service (SMS), ensuring robust communication options.
RingCentral's smart tools, like call and video transcription, can help your business make the most out of every phone call.
Value
RingCentral offers smart metrics and data that dive into employee performance, including post-call highlights and sentiment analysis. These features can increase the overall value the product brings to a team. However, the starting price is one of the most expensive on this list.
Functionality
One of RingCentral's biggest selling points is its fast setup and adoption. You can set up and onboard employees in minutes, and streamline operations with intelligent workflow building. This is especially beneficial for small teams without a developer.
Support
RingCentral offers 24/7 phone support for customers with two or more users, but the effectiveness varies. There is also a live chat option and a robust resource center. However, some small business owners may prefer a dedicated support team or account manager.
Pricing
RingCentral's starting price is $20 per month, which is more expensive than some competitors. However, it offers more comprehensive features and the potential to incorporate hundreds of third-party apps into your service experience.
Customer Reviews
RingCentral is popular with thousands of customer comments online. Satisfied customers appreciate the wide range of features and the convenience of an all-in-one platform. However, some negative feedback centers around customer support experiences.
2. 8x8
8x8 is a top choice for medium to large businesses that frequently use cloud-PBX and VoIP services. It offers a comprehensive suite of features that cater to various communication needs, including voice, video, and chat. One of the standout features is the ability to host audio and video meetings with up to 500 participants, making it ideal for large-scale virtual events.
Pros & Cons
Pros:
- No hardware required
- All-in-one plans for video, voice, and chat
- Unlimited domestic and international calling to at least 14 countries
- Host A/V meetings with up to 500 participants
- Stream private and public meetings on YouTube
Cons:
- Access to apps isn’t automatic
- Pricing doesn’t favor very small teams
- Security measures can lead to frequent logins
Customer Reviews
8x8 has been praised for its excellent call quality and comprehensive plan features. Many users have highlighted the user-friendly system and the helpful customer support team. However, some have noted that the service is better suited for larger businesses due to its pricing structure.
Pricing
8x8 no longer offers transparent pricing on its website. Potential customers need to contact the sales team for a quote. This approach may not be ideal for small businesses looking for budget-friendly options.
Features
- Voicemail Transcription
- SMS Messaging
- Automatic Call-Back
- Call Monitoring
- Voicemail to Email
- Electronic Fax
- E911 Service
- SIP Phone Support
- Toll-Free Option
- Video Conferencing
8x8 is a flexible and robust communication solution, but it may not be the best fit for very small teams due to its pricing and feature set.
3. GoTo Connect
GoTo Connect is a versatile VoIP service that stands out for its extensive features and ease of use. It's particularly well-suited for support and sales teams due to its robust call monitoring capabilities. The platform offers four different modes: spy mode, call barge, call whisper, and presence monitoring. These features allow managers to listen in on calls, provide immediate assistance, coach agents, and get a bird's-eye view of call center activity in real time.
GoTo Connect also includes the Find Me/Follow Me feature, which lets you route calls based on a sequence. For example, you can set a sequence for incoming calls to go to a coworker's extension first, then your mobile number, and finally your manager's extension. This ensures you never miss an important call, even on a busy day.
GoTo Connect is best for businesses looking for a comprehensive VoIP solution with a wide range of telephony features.
Pricing
GoTo Connect's pricing is based on the number of users. Prices range from $29.95 per user per month for small teams to as low as $19.95 per user per month for larger teams. All plans come with access to the majority of GoTo Connect's tools, and bespoke pricing plans are available for businesses with more than 100 employees.
Integrations
GoTo Connect offers robust integration options, including Slack, Salesforce, Zendesk, Zoho, Microsoft, and about 80 other apps. You can also connect GoTo Connect to thousands of other apps using Zapier.
Features
- Unlimited international calling
- HD Video meetings for up to 250 participants
- Custom call routing
- Team-based call distribution
- Time-based and geolocation routing
- Personal meeting rooms
- Call management and advanced ring strategies
- One-click screen sharing
- Cloud PBX
- Custom hold music
- Call filtering to block spammers and prioritize VIP clients
GoTo Connect is a top choice for businesses needing a reliable and feature-rich VoIP service. Its extensive features and flexible pricing make it a strong contender in the VoIP market.
4. Vonage
Vonage is a well-established name in the VoIP industry, known for its extensive experience and robust feature set. Vonage offers a comprehensive suite of features that cater to both business and residential customers, making it a versatile choice for various communication needs.
Key Features
- Unlimited calling in the U.S., Canada, Puerto Rico, and Mexico
- Mobile app for on-the-go communication
- Toll-free number for incoming calls (additional costs apply)
- Voicemail audio file to email
- Vonage® boomerang™ for international connections
- Simultaneous ring on up to 5 devices
- Enhanced Call Forwarding
- Call Filter to block unwanted calls
Pros and Cons
Pros:
- Long list of features for both admins and users
- New AI-based Virtual Receptionist
- Solid mobile and desktop apps
- Good training and self-help materials
Cons:
- Importing contacts requires multiple steps
- Add-on features can quickly add up in cost
Why Choose Vonage?
Vonage is a VoIP pioneer with deep roots in the industry. This long-standing presence has allowed it to build and refine many features that newer players are still developing. Vonage offers a good selection of third-party software integrations, including Salesforce, and supports companies that want to build custom applications that integrate with the platform.
If your organization needs a mature and established VoIP provider, Vonage is a solid choice. However, if you prefer a service with a better user interface and easier self-management, you might want to explore other options.
Popular Plans and Pricing
- North America Domestic Plan: $9.99 per month, no annual contract
- World Prime International Plan: $14.99 per month, no annual contract
Customer Support
Vonage offers customer support through chat and phone, but these services are not available 24/7. Enhanced support is available with Vonage Support PLUS for an additional $9.99 per month.
Vonage is a reliable choice for businesses looking for a feature-rich VoIP service. However, be prepared for potential additional costs for add-on features.
5. Dialpad
Dialpad is a standout in the VoIP market, known for its advanced technology and user-friendly features. This service is ideal for businesses that need a reliable and innovative communication solution.
Key Features
- Unlimited domestic calling
- Business texting
- Visual voicemail
- Custom call routing
- Voicemail transcription
- Video conferencing (add-on for more than 10 participants)
Pricing
Dialpad offers competitive pricing starting at $15 per month per user for the Standard plan. This includes unlimited calls, texts, and internal chat. Additional features like toll-free numbers and internet faxing are available at extra costs.
Customer Reviews
Many users describe Dialpad as a phone system you must try. They appreciate its AI components, flexibility, and scalability. However, some have reported issues with call quality and billing transparency.
Dialpad's frequent software updates ensure that the platform remains cutting-edge, making it a great choice for tech-savvy businesses.
Integrations
Dialpad integrates seamlessly with various CRMs and other tools like Zapier, Slack, and Google Workspace, enhancing its functionality and making it easier to manage customer interactions.
6. Zoom Phone
Zoom Phone is a robust VoIP solution that integrates seamlessly with Zoom's video conferencing platform. It's an excellent choice for businesses already using Zoom for meetings and chats. Here’s a closer look at what Zoom Phone offers:
Key Features
- BYOC (Bring Your Own Carrier): This feature allows larger organizations to port over existing PSTN trunks and contracts, providing more flexibility and potential cost savings.
- Integration with Zoom: Easily elevate any call to a Zoom video conference, making it ideal for teams that rely heavily on video meetings.
- 24/7 Support: Zoom Phone offers round-the-clock support for standalone Phone customers.
- Affordable Plans: Starting at $10 per user per month for metered calling, with an upgrade to unlimited calling for $15 per user per month.
Pros and Cons
Pros:
- Low pricing
- Solid integration with Zoom video conferencing
- 24/7 live chat and phone support
- Automatic and on-demand call recording with transcription available
Cons:
- Metered domestic and international calls with the basic plan
- Outbound calling incurs additional fees
- Additional phone numbers cost $5 per month
Pricing
Who Should Use Zoom Phone?
Zoom Phone is perfect for solo entrepreneurs and small teams on a tight budget. It's also a great fit for businesses already using Zoom for video conferencing and looking to integrate their phone system seamlessly.
Zoom Phone offers a cost-effective VoIP solution with strong integration capabilities, making it a top choice for small businesses and teams already using Zoom for their communication needs.
7. Google Voice
Google Voice is a communication service launched by Google in 2009. It allows users to get a unique phone number to make calls, send texts, and receive voicemails through the web and the Google Voice mobile app, available for both iOS and Android.
Personal Account Features
- Call Forwarding: Forward calls to your linked numbers.
- Searchable History: All call logs, text messages, and voicemails are stored and backed up, making it easy to search your history.
- Text Messaging: Send text messages at no charge to U.S. and Canadian numbers. Receive texts from anywhere in the world.
- Voicemail Transcription: Voicemails are transcribed for easy reading and can be forwarded to your Gmail.
Plans and Pricing
Google Voice for personal use is free with a personal Google Account. Premium plans start at $10 per month, making it one of the most cost-effective VoIP solutions.
Customer Reviews
Many users appreciate the quality of calls and the ability to port personal numbers to a local professional number. However, some users find the mandatory porting inconvenient and wish for better notification options on PCs.
Google Voice is ideal for small to midsize business owners looking to scale beyond the free model. It integrates seamlessly with Google Workspace, making it a convenient and cost-effective solution.
Pros & Cons
Pros:
- Easy to use
- Unlimited calling and texting in the U.S.
- Integrates with Google Calendar
- 24/7 support
Cons:
- No video and chat in plans
- Must upgrade for advanced analytics
8. Grasshopper
Grasshopper is a top choice for small businesses and solopreneurs looking for a straightforward VoIP solution. It offers a simple and user-friendly interface that makes it easy to set up and manage your business calls.
Key Features
- Unlimited domestic calling
- Business texting
- Call forwarding
- VoIP and Wi-Fi calling
- Local or toll-free business numbers
Pricing
Grasshopper's pricing is designed to be affordable for small businesses:
Customer Reviews
Grasshopper is popular among small business owners for its ease of use and affordability. However, some users have reported issues with call quality and customer support.
Grasshopper is a great starting point for small businesses that need a basic VoIP solution without breaking the bank.
Mobile and Desktop Apps
Grasshopper offers both desktop and mobile apps, compatible with Windows, Mac, Apple, and Android devices. This allows you to make calls using your business number from any device.
Who Should Use It?
Grasshopper is ideal for small businesses and solopreneurs who need a basic VoIP solution with essential features like call forwarding and extensions.
9. Nextiva
Nextiva is a well-known VoIP provider, recognized for its comprehensive features and user-friendly interface. It offers unlimited voice and video calling, voicemail, and toll-free numbers at no extra cost. Here are some key aspects of Nextiva:
- General Features: Unlimited voice and video calling, voicemail, internet faxing, and toll-free numbers. Upgraded plans include unlimited conference calls, screen sharing, voicemail transcription, and an auto-attendant.
- Additional Features: Nextiva’s vFAX service starts at $7.95 per month for 500 pages, with a HIPAA-friendly version available for healthcare companies.
- Customer Reviews: Generally positive, with users praising its ease of use. However, some have mixed experiences with customer support and service cancellation.
- Pricing: Starts at $20 per user per month if billed annually. Best suited for medium to large organizations.
- Mobile and Desktop Apps: Available for both platforms, enhancing accessibility and usability.
Nextiva is designed for scalability, making it ideal for growing businesses. However, very small companies might find more budget-friendly options like Google Voice or Grasshopper.
Today's Best Deals
Reasons to Buy
- Free trial available
- HD-quality calls
Reasons to Avoid
- No 24/7 phone/email support
Nextiva's system is built with usability and functionality in mind, making it a strong contender for businesses looking for a reliable VoIP service.
10. Intermedia Unite
Intermedia Unite stands out as a traditional VoIP provider that focuses on on-premise solutions. This makes it a great choice for businesses that prefer a more conventional approach to communication.
Pricing
- Starting Monthly Fee: $27.99 per user
- Free Trial: Yes
- Toll-Free Numbers: Available as an add-on
Pros and Cons
Pros
- Free phone or headset with every user
- Includes advanced features like AI Assistant
- Simple plans and pricing
Cons
- Not as tech-forward as some competitors
- Integrations with Salesforce, ServiceNow, NetSuite, and MS Dynamics only available on Enterprise plan
- Toll-free numbers only available as an add-on
Features
Intermedia Unite offers a variety of features that make it a reliable choice for businesses:
- Unlimited Calling: Make as many calls as you need without worrying about extra charges.
- HD Conferencing: High-quality video and audio conferencing.
- Meeting Transcriptions: Get written records of your meetings.
- Voicemail to Email: Receive your voicemails directly in your email.
- Internet Faxing: Send and receive faxes over the internet.
Customer Service
Intermedia Unite provides 24/7 customer service, ensuring that help is always available when you need it. The support team is known for being helpful and professional, with quick response times both over the phone and via email.
Who Should Use Intermedia Unite?
If you prefer a traditional on-premise VoIP system and value reliability and security, Intermedia Unite is a solid choice. It’s especially suitable for small companies that don’t want to reinvent their communication systems but still need advanced features.
Intermedia Unite is designed for security and compliance, offering 99.999% uptime guarantees and in-depth privacy controls. This makes it a trustworthy option for businesses that prioritize data security.
Additional Features
Intermedia Unite also offers several useful add-ons for businesses:
- Fax Line: $12.99 per month
- Exchange Emails: $7.49 per month
- Resource Lines: Starting at $9.99 per month
For those who use Microsoft Teams, Intermedia Unite offers a specific solution that starts at $15.99 per month, combining basic PBX, E911, and contact sync features.
Intermedia Unite offers a seamless way to manage your business calls with the help of AI. Whether you need to forward missed calls or get a new number, our AI agent has you covered. Experience the future of call management today!
Conclusion
Choosing the right VoIP service provider can be a game-changer for your business. With so many options available, it's important to consider what features and services are most important to you. Whether you need a simple solution for a small business or a more robust system for a larger enterprise, there's a VoIP provider out there that can meet your needs. Remember to think about factors like ease of use, cost, and customer support when making your decision. By doing your homework and selecting the right provider, you can ensure that your business communications are efficient, reliable, and cost-effective.
Frequently Asked Questions
What is VoIP?
VoIP stands for Voice over Internet Protocol. It means you can make phone calls using the internet instead of traditional phone lines.
How does VoIP work?
VoIP converts your voice into digital signals and sends them over the internet. When the signal reaches the person you're calling, it turns back into a regular voice sound.
What equipment do I need for VoIP?
You'll need a high-speed internet connection and a VoIP phone or adapter. Some services also work with smartphones and computers.
Is VoIP cheaper than traditional phone services?
Yes, VoIP is usually cheaper. It often has lower monthly fees and offers free or low-cost international calls.
Can I keep my old phone number with VoIP?
Most VoIP providers allow you to transfer your existing phone number to their service. This process is called number porting.
Is VoIP reliable?
VoIP is generally reliable, but its quality depends on your internet connection. A strong, stable internet connection will provide the best experience.
